Frequently Asked Questions
How do I track my order?
You can track your order by logging into your account and visiting the "My Orders" section. You'll also receive tracking updates via email and SMS with a tracking link to monitor your delivery in real-time.
What is the return policy?
We offer a 7-day return policy for most items. Products must be unused and in their original packaging. For more details, please visit our Returns Policy page.
How long does shipping take?
Standard shipping takes 2-5 business days depending on your location. Express shipping (1-2 days) is available for select pincodes at an additional cost.
What payment methods are accepted?
We accept all major credit/debit cards (Visa, Mastercard, Amex), UPI, Net Banking, and popular wallets like Paytm and Google Pay. Cash on Delivery is also available in select areas.
How do I cancel my order?
Orders can be cancelled within 24 hours of placement or before they are dispatched. Go to "My Orders", select the order, and click "Cancel Order". Refunds will be processed within 3-5 business days.
Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available for orders up to ₹5,000 in select cities. A small convenience fee may apply for COD orders.
Still Need Help?
Call Us
+91 1800 202 8899
Mon-Sat, 9AM - 9PM
Email Us
support@shopygo.com
We reply within 24 hours
Live Chat
Chat with our team
Available 24/7