Our Promise
At ShopyGo, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help with a hassle-free return process.
Return Window
- Standard Items: 7 days from delivery date
- Electronics: 5 days from delivery date
- Fashion & Apparel: 7 days from delivery date
- Beauty & Personal Care: 3 days from delivery date
Returns are accepted only for unused items in original packaging.
How to Return
1
Initiate Return
Log in to your account, go to "My Orders", and click "Return" on the order you wish to return.
2
Select Reason
Choose the reason for return and provide any additional details or photos if needed.
3
Pickup Arrangement
Our courier partner will schedule a pickup from your address within 24-48 hours.
4
Quality Check
Once received, our team will inspect the item. Refund will be processed within 3-5 business days.
Refund Options
- Refund to Bank Account: 3-5 business days
- Refund to Original Payment Method: 5-7 business days
- Store Credit: Instant (available immediately)
- Exchange: Available for select products (size/color change)
Non-Returnable Items
- Personal care products (opened)
- Underwear and swimwear
- Custom-made items
- Digital products
- Gift cards
Need Help?
If you have any questions about returns, our support team is here to help:
+91 1800 202 8899
support@shopygo.com