Introduction
Welcome to ShopyGo. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and disclose your personal information.
Information We Collect
We collect information you provide directly, such as:
- Name and contact information (email, phone number, address)
- Payment information (credit/debit card details, UPI IDs)
- Order history and preferences
- Account credentials (username, password)
- Communication preferences and feedback
We also automatically collect certain information when you visit our website:
- IP address and browser type
- Device information (operating system, screen resolution)
- Pages visited and time spent on our site
- Referral source and search terms
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send you promotional offers and updates (with your consent)
- Improve our website and services
- Provide customer support and resolve issues
- Prevent fraud and ensure security
Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Payment processors, delivery partners, and IT service providers who help us operate our business
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition
Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of sensitive data (SSL/TLS)
- Secure payment gateways (PCI DSS compliant)
- Regular security audits and monitoring
- Access controls and employee training
Cookies
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.
Types of cookies we use:
- Essential: Required for basic website functionality
- Performance: To analyze website usage and improve performance
- Functional: To remember your preferences and settings
- Marketing: To deliver relevant advertisements
Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request transfer of your data
To exercise these rights, please contact us at support@shopygo.com
Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us immediately.
International Transfers
Your information may be transferred to and processed in countries outside your jurisdiction. We ensure that appropriate safeguards are in place to protect your data.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
+91 1800 202 8899
support@shopygo.com
123, Shopping Street, Mumbai - 400001